Refund Policy

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Whereas, Hostarina Web Hosting is an information provider connected to the Internet Hostarina Web Hosting offers storage and transfer services over the Internet through access to its Web Server;

Whereas, Customer seeks to utilize Hostarina Web Hosting’s server for its own purposes;

Whereas, the parties acknowledge that the Internet is neither owned nor controlled by any one entity; therefore, Hostarina Web Hosting can make no guarantee that any given reader shall be able to access Hostarina Web Hosting’s server at any given time.

Hostarina Web Hosting represents that it shall make every good faith effort to ensure that its server is available as widely as possible and with as little service interruption as possible;

Now therefore, in consideration of the mutual promises contained herein, the parties agree as follows;

Financial Arrangements

  1. Customer agrees to a thirty (30) day contract minimum beginning upon commencement of service. Exact contract duration is decided upon at signup.
  2. Customer agrees that all charges and fees associated with an account are their sole responsibility.
  3. If the customer wishes to cancel Hostarina shared Web Hosting services within ninety-seven (30) days of the initial signup they shall be able to do so for any reason (aside from disablement for Terms of Service or Spam Policy violations) and have their money promptly refunded.
  4. Services provided by 3rd parties and Hostarina partners are not part of the 30-day refund policy and no early ending credit applies. Billing will stop at end of term during which the service is canceled.
  5. At the end of the contract term, the contract will automatically renew for the original contract length indefinitely until canceled in writing or via the web panel. After the first 30 days a canceled account will be canceled before the next payment is due and no more billing will occur nor will any payment be refunded, even for unused portions. If any non-refundable charges have already been incurred, they must be paid before the account may be cancelled.
  6. “30-Day Money-Back Guarantee” offer only applicable to credit card payments for shared web hosting. Other forms of payment are non-refundable. Refunds can only be processed for shared hosting. Domain registrations (including the value of any used free domain registrations included with the plan) are not refundable under any circumstances. SSL certificates are non-refundable. The value of other third-party add-ons is non-refundable. See domain registration agreement for more information.
  7. Violations of Hostarina’s Terms of Service, Acceptable Use Policy, or Spam Policy may, at Hostarina’s discretion, result in immediate and permanent disablement without refund.
  8. Disputed charges (“chargebacks”) associated with any Hostarina account may, at Hostarina’s discretion, result in immediate and permanent disablement.
  9. Hostarina will use commercially reasonable efforts to make HostObjects available 99.9% of the time during each monthly billing cycle. If Hostarina is unable to meet this service level, you will be eligible to receive a credit to apply to future HostObjects billing cycles based upon the Unavailability for that month.
    1. For the purposes of this agreement, Unavailability means that either (a) the HostObjects service is unresponsive, or (b) HostObjects returns a server error response to valid user requests for more than 60 seconds of consecutive requests.
    2. Unavailability that is a result of scheduled maintenance is excluded from these conditions and will not be considered for service credit calculations. Scheduled maintenance is defined as maintenance that is announced at least 5 days in advance, and does not exceed one hour in any month.
    3. Service credits will be calculated as a percentage of the bill for the billing cycle that the Unavailability occurred. The percentage for the credit will be calculated by dividing the number of minutes of Unavailability by the total number of minutes in that billing cycle.
    4. Service credits must be claimed within 14 days of the Unavailability occurring by submitting a support ticket. Include as much detail as required to document the Unavailability.

Taxes

  1. Hostarina Web Hosting shall not be liable for any taxes or other fees to be paid in accordance with or related to purchases made from Customer or Hostarina Web Hosting’s server. Customer agrees to take full responsibility for all taxes and fees of any nature associated with such products sold.

Other Agreements

Customer agrees to abide by the terms set forth in this document as well as other Hostarina policy documents including, but not limited to:

  1. Acceptable Use Policy
  2. Anti-Spam Policy
  3. Unlimited Policy
  4. Privacy Policy

Customer also agrees to abide by all applicable Terms set forth by all Hostarina partners and subsidiaries.

Contract Revisions

Revisions to this Contract will be applicable to previous Contracts Revisions will be considered agreed to by the Customer on renewal of service as specified in Section – Financial Arrangements.

Transfer

Customer may not transfer this contract without the written consent of Hostarina Web Hosting.

Contract

These Terms and Conditions constitutes the entire Contract and understanding of the parties. Any changes or modifications to these Terms and Conditions of Contract thereto are agreed to by the both parties upon renewal of services.

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