|Enter incident start & end times to determine it's duration and whether it has breached your SLA|
|Downtime allowed under SLA in a month:||0|
|SLA breached by:||0|
The Service Level Agreement (SLA) of a product defines the allowable amount of downtime a product or service can experience.
The below calculator allows you to enter an incident start & end date/time in order to calculate the downtime period, and compare this against your SLA to determine whether the SLA has been breached, and whether an SLA Credit is due.
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