Refund Policy

Now therefore, in consideration of the mutual promises contained herein, the parties agree as follows;

Financial Arrangements

1. Customer agrees to a thirty (30) day contract minimum beginning upon commencement of service. Exact contract duration is decided upon at signup.
2. Customer agrees that all charges and fees associated with an account are their sole responsibility.
3. If the customer wishes to cancel Hostarina shared Web Hosting services within thirty (30) days of the initial signup they shall be able to do so for any reason (aside from disablement for Terms of Service or Spam Policy violations) and have their money promptly refunded.
4. Services provided by 3rd parties and Hostarina partners are not part of the 30-day refund policy and no early ending credit applies. Billing will stop at end of term during which the service is canceled.
5. Non-refundable Products and Services Notwithstanding anything to the contrary contained in this Agreement, there are no refunds of any fee (including without limitation, administrative fee and/or tax) on dedicated servers, or additional products or services such as Codeguard, Digital Certificates, shared VPS hosting, SiteLock and SSL install fees for custom software, and/or any other products,services and setups of the Hostarina.
6. Cancellation Process You may terminate or cancel the Services by contacting us. If you cancel the Services, you are obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation.
   Please note that if you have pending orders outstanding on your account at the time you cancel your account, we will continue to process those orders so long as your Advance Account has sufficient funds to cover the charges. If we are unable to fulfill any orders, the charges for such orders will be reversed and we reserve the right to cancel such orders.
   We reserve the right to deny or cancel any order within thirty (30) days of processing such order. In such case we will refund the fees charged for the order.
7. At the end of the contract term, the contract will automatically renew for the original contract length indefinitely until canceled in writing or via the web panel. After the first 30 days a canceled account will be canceled before the next payment is due and no more billing will occur nor will any payment be refunded, even for unused portions. If any non-refundable charges have already been incurred, they must be paid before the account may be cancelled.
8. 30-Day Money-Back Guaranteeoffer only applicable to credit card payments for shared web hosting. Other forms of payment are non-refundable. Refunds can only be processed for shared hosting. Domain registrations (including the value of any used free domain registrations included with the plan) are not refundable under any circumstances. SSL certificates are non-refundable. The value of other third-party add-ons is non-refundable. See domain registration agreement for more information.
9. Violations of Hostarina's Terms of Service, Acceptable Use Policy, or Spam Policy may, at Hostarina’s discretion, result in immediate and permanent disablement without refund.
10. Disputed charges (“chargebacks”) associated with any Hostarina account may, at Hostarina’s discretion, result in immediate and permanent disablement.
11. Hostarina will use commercially reasonable efforts to make HostObjects available 99.9% of the time during each monthly billing cycle. If Hostarina is unable to meet this service level, you will be eligible to receive a credit to apply to future HostObjects billing cycles based upon the Unavailability for that month.
    1. For the purposes of this agreement, Unavailability means that either (a) the HostObjects service is unresponsive, or (b) HostObjects returns a server error response to valid user requests for more than 60 seconds of consecutive requests.
    2. Unavailability that is a result of scheduled maintenance is excluded from these conditions and will not be considered for service credit calculations. Scheduled maintenance is defined as maintenance that is announced at least 5 days in advance, and does not exceed one hour in any month.
    3. Service credits will be calculated as a percentage of the bill for the billing cycle that the Unavailability occurred. The percentage for the credit will be calculated by dividing the number of minutes of Unavailability by the total number of minutes in that billing cycle.
    4. Service credits must be claimed within 14 days of the Unavailability occurring by submitting a support ticket. Include as much detail as required to document the Unavailability.