We receive the following types of requests concerning customer data:
A data request is a request for information or documents relating to customer accounts in connection with official criminal investigations or other official legal proceedings. Except in limited emergency situations (see below), we require data requests to be made through formal Pakistani legal process and procedures, and we respond to such requests as required by law. Examples of data requests include:
A preservation request asks hostarina to preserve customer account records in connection with official criminal investigations or other official legal proceedings. Preservation requests must include the following information:
An emergency request is only appropriate in cases involving imminent serious bodily harm, death or terrorism. We respond to emergency requests when we believe in good faith that such harm may occur if we do not respond without delay.
The following information must be included in a request for customer data:- First and last name of the customer and email address associated with the account
All requests should be mailed or emailed to the following:
IMPORTANT NOTE: IN THE EVENT YOU SEND US A NOTICE OF ANY KIND VIA EMAIL AND DO NOT RECEIVE A RESPONSE FROM US, PLEASE SUBMIT A DUPLICATE COPY VIA PAPER.
Depending on the type of formal legal process provided, we may be able to respond with one or more of the following types of data:Non-Content.
We will produce non-content information such as basic subscriber information which may include the following subject to a valid request:
We will only produce customer content (such as website files and email content) pursuant to a valid search warrant from an entity with proper jurisdiction.